Privacy Policy & TCPA Disclosure

1. Overview & Service Scope

This Privacy Policy governs the manner in which The Colony Water Damage & Restoration Services LLC (doing business as "The Colony Water Damage Pros") collects, uses, maintains, and discloses information collected from users of the website thecolonywaterdamage.com.

The Colony Water Damage Pros operates as an independent matching and referral service platform connecting property owners in The Colony, Texas and surrounding Denton County areas with independent, licensed, insured restoration contractors and emergency trade specialists.

2. Telephone Consumer Protection Act (TCPA) & SMS Consent

By submitting your contact information (including telephone number and physical address) or by dialing any telephone number displayed on this website, you expressly grant prior express written consent under the Telephone Consumer Protection Act (47 U.S.C. Section 227) to The Colony Water Damage Pros, our marketing network partners, and our independent third-party contractor affiliates to contact you via telephone call (including live voice, automated dialing systems, and artificial or prerecorded voice messages) or SMS/text message regarding your inquiry for emergency water damage, flood restoration, structural drying, or related trade services.

You acknowledge that consent is not a condition of purchasing any property, goods, or services. Standard cellular telephone carrier message and data rates may apply.

3. Do Not Call (DNC) Registry & Opt-Out Procedures

We respect federal, state, and internal Do Not Call lists. If you wish to opt out of future communications or revoke your consent, you may do so at any time via any of the following convenient methods:

• SMS Opt-Out: Reply STOP to any text message received from our dispatch network.
• Email Opt-Out: Send an email with the subject line "Do Not Call / Opt-Out" to dispatch@thecolonywaterdamage.com specifying your telephone number.
• Phone Opt-Out: Inform our customer service representative during any live telephone conversation.

Once your opt-out request is received, your telephone number will be added to our internal suppression list within 24 to 48 hours.

4. Call Monitoring & Quality Recording Disclosure

All telephone calls made to or received from The Colony Water Damage Pros or our designated call routing numbers may be monitored or recorded for quality assurance, training, regulatory compliance, and dispute resolution purposes pursuant to applicable federal and Texas state wiretapping statutes.

5. Information We Collect

We may collect personal identification information from users in various ways, including when users visit our site, fill out a contact or dispatch form, or call our telephone lines:

• Contact Data: Full name, telephone number, email address, and service physical address or ZIP code.
• Property & Emergency Data: Nature of water loss, affected square footage, and homeowner insurance carrier name.
• Technical & Analytical Data: IP address, browser type, device information, referring domain, and geographical coordinates.

6. How We Use and Share Information (Lead Distribution)

We use your information exclusively to facilitate your emergency service dispatch request by matching and transmitting your inquiry to qualified local restoration professionals in Denton County, TX. As an affiliate referral platform, we may receive compensation when you are connected with a service provider. We do not sell your personal data to non-affiliated third-party marketers for unrelated commercial products or sweepstakes.

7. Cookies and Tracking Technologies

Our website may use standard cookies, pixel tags, and dynamic number insertion (DNI) scripts to analyze traffic trends, optimize campaign performance, and ensure accurate call routing. Users can instruct their web browsers to refuse cookies, though certain interactive features (such as the cost estimator) may experience reduced functionality.

8. California Consumer Privacy Act (CCPA/CPRA) Notice

While our services are geographically focused on The Colony, Texas, we respect the consumer privacy rights of all visitors under the CCPA/CPRA, including the right to know, access, delete, and opt out of the transmission of personal information. Requests can be submitted directly to dispatch@thecolonywaterdamage.com.

9. Contacting Us Regarding Privacy

If you have questions regarding this Privacy Policy or wish to request data deletion, contact our Privacy Compliance Officer:

The Colony Water Damage & Restoration Services LLC
Attn: Privacy & TCPA Compliance
5201 S Colony Blvd, Suite 210
The Colony, TX 75056
Email: dispatch@thecolonywaterdamage.com
Telephone: (972) 845-8120