Terms of Service
Last Updated: October 3, 2026
1. Acceptance of Terms
By accessing, browsing, or utilizing the website thecolonywaterdamage.com, or by calling any telephone number listed on this site, you agree to be bound by these Terms of Service and all applicable federal, state, and local laws. If you do not agree with any part of these terms, please discontinue use of this site immediately.
2. Matching & Referral Platform Nature
PLEASE READ CAREFULLY: The Colony Water Damage Pros operates strictly as an independent marketing and consumer referral platform. We connect residential and commercial property owners with independent, third-party local restoration technicians, emergency water extraction contractors, and plumbers operating in The Colony, Texas and surrounding Denton County communities.
The Colony Water Damage Pros does not directly employ the service technicians who respond to your property, nor do we perform physical restoration or plumbing work directly. All contractors are independent business entities. Each independent contractor maintains their own licenses, bonds, insurance policies, and pricing structures.
3. Contractor Verification & No Guarantee
While we endeavor to match consumers with reputable, IICRC-trained local restoration professionals, The Colony Water Damage Pros does not guarantee or warrant the quality, timeliness, safety, or legality of work performed by any independent contractor. It remains the consumer's sole responsibility to verify contractor credentials, active state licenses, and liability insurance coverage prior to authorizing work on your premises.
4. Affiliate & Referral Compensation Disclosure (FTC Compliance)
In compliance with FTC guidelines, please be advised that this website is a for-profit commercial referral service. We may receive compensation from participating service providers, lead aggregators, or marketing networks (including pay-per-call and lead generation networks) when a user calls a phone number on this site or submits a service request form.
5. Intellectual Property & Third-Party Trademark Notice
All trademarks, service marks, trade names, product names, and company logos cited on this website (including but not limited to State Farm, Allstate, USAA, Farmers, Liberty Mutual, Travelers, Nationwide, FLIR, and Xactimate) are the property of their respective owners. Their mention on this website is for identification and descriptive purposes only and does not imply endorsement, sponsorship, or direct corporate affiliation.
6. Insurance Billing & Financial Responsibility
Mentions of direct insurance billing or "$0 out of pocket" refer to covered perils where the homeowner's insurance policy provides coverage for emergency mitigation. Coverage is determined solely by your insurance carrier according to your individual policy terms, deductibles, and exclusions. Any applicable deductible or non-covered service remains the sole legal and financial responsibility of the homeowner.
7. Limitation of Liability & Indemnification
Under no circumstances shall The Colony Water Damage & Restoration Services LLC, its members, directors, officers, employees, or marketing affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the actions, omissions, negligence, or delays of any third-party restoration contractor connected through this platform. You agree to indemnify and hold harmless The Colony Water Damage & Restoration Services LLC from any claims resulting from services rendered by third-party contractors.
8. Emergency Response Disclaimers
Our 45-minute response time is an operational target based on typical driving conditions in The Colony, TX (ZIP 75056). Severe weather events, road closures on SH-121 or FM 423, or municipal flash flood emergencies may impact exact physical arrival times.
9. Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising under these terms shall be resolved exclusively within the state courts located in Denton County, Texas.
10. Contact Inquiries
Questions regarding these Terms of Service can be directed to:
The Colony Water Damage & Restoration Services LLC
5201 S Colony Blvd, Suite 210
The Colony, TX 75056
Email: dispatch@thecolonywaterdamage.com
Phone: (972) 845-8120